Refund and cancellation
When you can cancel, when a charge applies, and how a refund reaches you. Anything payable is always shown to you before you confirm the cancellation.
Last updated 3 August 2026
The principle
Cancelling should not cost you anything if nobody has done any work yet. Once a captain has ridden towards you or picked your parcel up, that work is real, and a charge may apply. Whatever it is, the app shows it to you before you confirm the cancellation. Nothing is deducted silently.
1. Rides
- Cancel before a captain is assigned and there is nothing to pay.
- Cancel shortly after assignment and there is usually nothing to pay either. The app tells you where you stand.
- Cancel once your captain has already travelled a meaningful distance towards you, or after the free waiting period has passed, and a cancellation charge may apply. It is shown on screen before you confirm.
- If your captain cancels, does not turn up, or you cancel because they are unreasonably far away or not moving, you pay nothing.
- If a trip was charged wrongly, raise it from that trip in your history and we will correct it.
2. Parcels
- Cancel before pickup and there is nothing to pay.
- Cancel after your parcel has been collected and a charge applies for the distance already covered, plus returning the parcel to you.
- If nobody is available at the drop address, we will attempt to contact the receiver and then you. Bringing the parcel back is chargeable.
- A parcel we could not deliver for our own reasons is refunded in full.
- A parcel refused because it was mis-declared, prohibited, unsafely packed or over the weight limit is not refunded.
3. Scooty rental
- Submitting a rental enquiry costs nothing, and cancelling an enquiry before you have spoken to us costs nothing. There is no payment at that stage at all.
- Once our team has confirmed a vehicle for your dates and you have paid anything towards it, cancellation and deposit handling follow the rental agreement you signed or were sent. That agreement is the governing document for a specific vehicle.
- If we cannot supply a vehicle for the dates we confirmed, anything you have paid for that rental is refunded in full.
- Returning a vehicle early does not automatically create a refund for the unused days. What happens is set out in your rental agreement, so ask us on the call if it matters to you.
- A security deposit, where one is taken, is returned after the vehicle is inspected, minus any damage, challans or dues, all of which are itemised for you.
4. How a refund reaches you
- Online payments are refunded to the same method you paid with. That is a requirement, not a preference.
- Once we approve a refund, it is usually with your bank within five to seven working days. The last leg is your bank's timeline, not ours.
- Cash payments are settled to your bank account or as a credit in the app, whichever you prefer.
5. Raising a problem
Open the trip, delivery or rental in question and raise it from there, or write to support@gospeedy.in with the date and the pickup area. We aim to respond within one business day and to close a refund case within seven. Safety issues are handled immediately, ahead of anything about money.
6. Where this fits
This policy sits alongside our terms of use and privacy policy. Nothing here takes away any right you have under Indian consumer law. If you disagree with an outcome, tell us and a person will look at it again.