Questions, answered
The things people actually ask, grouped by what they are about.
Rides
Which vehicle categories can I book?
Go Speedy Scooty, which is our own electric scooty, 2 Wheeler, which is a captain's own bike or scooter, plus Auto and Car. What you see depends on what is available in your city at that moment, and we add categories as each city grows.
How do I know what a ride will cost?
The app shows you the price for every available category, side by side, before you confirm. Nothing is estimated after the trip and nothing is added on at the end.
Can I pay in cash?
Yes, for rides and parcels. Cash and online both work, and either way the receipt goes into your trip history automatically.
What stops the wrong captain picking me up?
An OTP. Your captain cannot start the trip until you read out the code shown on your screen, so a mixed-up pickup simply cannot happen.
Parcels
What can I send?
Anything legal that fits safely on the vehicle: documents, keys, spare parts, medicines, a tiffin, a small package. No cash, no liquor, no anything prohibited by law, and nothing fragile enough that a city road will finish it off.
How is a parcel priced?
On two things together: how far it is going, and how much it weighs. You see the full amount in the app before you confirm the job.
How do I know it was delivered?
You follow it on the map the whole way, and the job is only closed when the person at the other end takes it. You can share the tracking link with them over SMS or WhatsApp.
Scooty rental
Is renting a scooty the same as booking one in the app?
No. Rentals go through the enquiry form on the rental page. Our operations team calls you, checks availability for your dates, explains the terms and hands the vehicle over in person. There is no instant booking and no online payment for rentals.
How long can I keep it?
Daily, weekly or monthly. Tell us the number of days you need on the form and our team will suggest the option that suits you. Extending later is a phone call, not a fresh application.
What comes with the scooty?
A first aid box, a water bottle, a charger and the essential accessories, all fitted before handover. The vehicle is serviced and charged when you get it.
What do I need to bring?
A valid driving licence, an ID and an address proof. Our team tells you exactly what to carry on the confirmation call, so there are no surprises at the hub.
Who decides if I get a vehicle?
Our operations team, by hand. Every enquiry is reviewed against what is actually free in that city on those dates, which is why we call you instead of letting the site promise something we cannot deliver.
Driving with us
Do I need my own vehicle to drive with Go Speedy?
No. Take a Go Speedy Scooty on rent and start earning without buying anything. Pick that option on the captain form and the onboarding call covers the rental terms too.
What does Go Speedy take from a ride?
Your terms are agreed with you upfront during onboarding, and nothing is deducted that you were not told about. Captains on their own vehicle and captains on a Go Speedy Scooty are on different terms; your onboarding team walks you through yours.
Is there a joining fee?
None. Nobody from Go Speedy will ever ask you for money, an OTP or a UPI payment to onboard you. If someone does, it is not us, and you should tell us about it.
What documents do I need?
Aadhaar or PAN, your driving licence, and if it is your own vehicle, the RC and a valid insurance paper. We verify them once at KYC.
Electric
Why an electric fleet and not petrol?
It is quieter, it puts nothing out of a tailpipe, it costs less to run and there is far less of it to break. In a crowded Indian city that combination wins on every count that matters, for the rider and for everyone on the street.
Will the battery last a full day of work?
A full charge covers a normal working day of city riding. Our hubs handle charging so a captain starts topped up, and our team plans routes around where the hubs are.
What happens if the charge runs out mid-shift?
Call our operations team from the app. They know where the nearest hub is and will sort it out. You are not left pushing a vehicle down the road.
Safety and support
What safety features are there?
An OTP the captain has to enter before the trip can start, live tracking on the map, an SOS button that alerts your emergency contacts with your location, and a share-trip link you can send over SMS or WhatsApp.
Something went wrong on a trip. Who do I talk to?
Raise it from the trip in your history, or write to support@gospeedy.in with the date and pickup area. Safety issues skip the queue and reach our operations team directly.
Do you serve my city?
Check the city list on the cities page. If you are not on it, leave your details and we will come back to you the day we open there.
Still stuck?
If the answer is not here, write to us and a person will reply.